Contact

Questions? We reply to every one.

Pick the channel that suits the question. For anything urgent, email is fastest.

  • Email
    support@whilesmart.com

    For general inquiries and account questions.

    Write us
  • Live chat
    Mon-Fri, 09:00-17:00 WAT

    An engineer or CX lead replies during business hours.

  • Enterprise
    enterprise@whilesmart.com

    Dedicated sales for volume, custom integrations, BYOK.

    Talk to sales
Send a message
Reply within 1 business day
Before you write

Common questions, answered already.

N° 01

How do I get started?

Sign up for an account, complete verification, and start accepting payments. Most merchants clear verification the same day.

N° 02

What are the fees?

Starter is 2.9% + $0.30 per successful transaction. No setup fee, no monthly minimum. Volume discounts available past $100K/month.

N° 03

How long do payouts take?

Median payout clears in under nine minutes for local rails. International settlements clear within the usual banking window.

N° 04

Do you support international payments?

Yes. Visa and Mastercard acquiring, plus Stripe, covers 190+ countries. African mobile money is live on MTN (Cameroon, Ghana) and Orange (West Africa).